Refund Policy

---

1. General Principles

We are committed to delivering high-quality educational services. If you are not satisfied with your purchase, we encourage you to contact us so we can work toward a fair resolution. Refunds are evaluated on a case-by-case basis in accordance with the conditions set out below.

2. Eligibility for Refunds

2.1 Eligible Purchases

A refund request may be considered eligible if all of the following conditions are met:

• The request is submitted within the applicable refund window described in Section 3.
• The service or session has not been substantially accessed, delivered, or consumed.
• The purchase was made directly through domain.biz.
• The request is submitted in writing to [email protected].

2.2 Non-Eligible Purchases

Refunds will not be issued in the following circumstances:

• The refund window has expired.
• The session or course content has been accessed, downloaded, or delivered in full.
• A promotional, discounted, or complimentary offer was used to complete the purchase.
• The request is based on a change of personal circumstances not attributable to us.
• The learner has violated the terms of service or acceptable use policy.
• Partial completion of a multi-session package where sessions have already taken place.

3. Refund Windows

Purchase Type	Refund Window	Conditions
Individual session	48 hours before scheduled start	Session not yet attended
Group session	48 hours before scheduled start	Session not yet attended
Session package (3+ sessions)	7 days from purchase date	No sessions attended or accessed
Subscription plan	7 days from initial charge date	No content accessed during that billing period
Learning path enrollment	14 days from enrollment date	Less than 10% of content accessed

4. Cancellations

4.1 Cancellation by the Learner

You may cancel a scheduled session or subscription at any time through your account settings or by contacting us at [email protected]. Cancellation does not automatically entitle you to a refund. Refund eligibility is determined solely by the conditions in Section 2 and Section 3.

4.2 Cancellation by Domain

If we cancel a scheduled session or discontinue a service for reasons within our control, you will receive a full refund for the affected purchase or, at your option, a credit toward a future session of equivalent value. We will notify you as soon as reasonably practicable in such cases.

4.3 Rescheduling

If a session is rescheduled by either party and the new time is mutually agreed upon, no refund is triggered. If a rescheduled time cannot be agreed upon within a reasonable period, the provisions of Section 4.2 apply.

5. How to Submit a Refund Request

To request a refund, contact us at:

• Email: [email protected]
• Phone: +1 450 889 8456
• Mailing address: 15 Keefer Rd, St. Catharines, ON L2M 6K4, Canada

Your request must include the following information:

• Full name and account email address
• Order or booking reference number
• Date of purchase
• Description of the issue or reason for the request

We will acknowledge your request within 2 business days and provide a decision within 7 business days of receiving all required information.

6. Refund Processing

6.1 Approved Refunds

Approved refunds are issued to the original payment method used at the time of purchase. Processing times depend on your payment provider and may take between 5 and 14 business days to appear on your statement after approval.

6.2 Partial Refunds

Where only a portion of a purchase is eligible for a refund, a partial refund may be issued at our discretion. The amount will be calculated based on the undelivered or unused portion of the service.

6.3 Service Credits

In some cases, we may offer a service credit in lieu of a monetary refund. Credits are applied to your account and may be used toward any future eligible purchase. Credits are non-transferable and have no cash value.

7. Disputed Transactions

If you believe a charge was made in error or without your authorization, please contact us immediately at [email protected] before initiating a dispute with your payment provider. We will investigate and respond promptly. Initiating a chargeback without first contacting us may result in suspension of account access during the review period.

8. Subscription Billing

Subscriptions renew automatically on a recurring basis unless cancelled. You are responsible for cancelling your subscription before the next billing date if you do not wish to be charged. Charges that have already processed for a new billing period are generally non-refundable unless the conditions of Section 3 are met.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes take effect upon posting to domain.biz. The date at the top of this page reflects when the policy was last revised. Continued use of our services after a change constitutes acceptance of the revised terms. For purchases made before a policy update, the version in effect at the time of purchase applies.

10. Contact Us

If you have questions about this policy or your refund request, please reach out to us:

• Email: [email protected]
• WhatsApp: wa.me/14508898456
• Telegram: t.me/+14508898456
• Signal: signal.me/#p/+14508898456
• Phone: +1 450 889 8456